Please inspect your watch or accessories thoroughly for mechanical or visual defects upon delivery, before you remove any protective covers, wear it or discard the packaging materials. This applies to bracelets, straps, and any other accessories as well - removing protective material or wearing an item may prevent us from accepting a return.
If you are dissatisfied with your purchase for any reason, use the contact page on our website within thirty (30) days of delivery to arrange for a replacement or refund. Do not send it back without contacting River Watch Co. first. Watches or accessories returned for a refund or exchange must be unworn, and in the original packaging.
Returns of worn merchandise, or returns after 30 days will be accepted on a case-by-case basis, with refunds being net of our actual shipping costs, and paid upon receipt and inspection of returned goods. Any refunds 60 or more days after purchase will incur a 10% restocking fee, and be net of our actual shipping costs. Worn merchandise will be subject to a restocking fee up to 20%.
KICKSTARTER BACKERS - Because of fees Kickstarter charges on pledges, we can only refund up to 95% of a pledged amount if a refund is requested after a pledge is collected, only 90% after 60 days from the pledge being collected, and minus shipping costs if the watch has already been shipped. This is due to fees levied by Kickstarter at the completion of a project.